Minimum Spend
At Bon Maxie, we've set a minimum order spend of $20 AUD to make sure we can give you the best experience possible. This ensure we can cover the cost of getting your goodies picked, packed, and shipped out efficiently.
We love offering a variety of awesome products, including some fun and affordable add-ons. By having a minimum spend, we can keep offering these items without compromising on quality or service, which means smoother shopping and quicker deliveries for you.
Thanks for being part of our Bon Maxie community and supporting our mission to bring you great products and top-notch service. Happy shopping!
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Order Cancellation + Changes
Once your order is placed, it gets whisked away for quick despatch! Unfortunately, we can't make changes to online orders after they're placed. This includes updating addresses, canceling orders, or applying discount codes. So please double check all your details before hitting that order button.
If there are any issues with delivery due to incorrect address details, we'll reach out to you. Additional charges may apply for re-delivery, or we can refund your order minus original shipping costs if it comes back to us.
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Returns + Exchanges
We're an online-only store, and we understand sometimes you need an extra hand in selecting items online. Please reach out to us at support@bonmaxie.com or on Instagram and we'll happily send through videos or test sizing to help with your decision. Just a heads up, though: under Australian Consumer Law, we are not required to offer refunds for change of mind or incorrect selection, so please choose carefully.
Returns
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You've got 7 days from receiving your order to return full-priced items for store credit. As your return will be sent to our third party warehouse, this means we have a process we need to adhere to, so your parcel doesn't get lost in all the ones heading out from their warehouse! Send an email to support@bonmaxie.com to get a return number and form from us, and send your item back in their original, unused condition with all the packaging, including dust bags, labels and protective padding intact. Items will need to arrive ready to be sold again, not folded over, unboxed/unbagged or labels removed. We'll hook you up with store credit of the amount paid minus the original shipping fees once your item's been inspected by the returns team. Any promotions including discounts, free gifts and free shipping will be reversed if partial orders are returned and store credit will be provided based on remaining items you've kept (including covering costs for free gifts, bundle offers and shipping).
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Jewelry holders can't be returned for hygiene reasons. If something's not right due to a manufacturing fault, though, we'll sort it out for you with a replacement.
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Sale items are final and unfortunately we cannot arrange exchanges or refunds so make sure you've read the product descriptions carefully and are happy before you checkout. If you've got questions, hit us up at support@bonmaxie.com with your order number.
Exchanges
- Right now, we aren't able to do direct exchanges or holds. Return your item (refer the above process), and we'll set you up with store credit for your next purchase. Alternatively, if you'd like to secure something that looks to be nearing sellout, you're welcome to purchase your other choice, and when your original item comes back to us in original condition, we can provide your store credit.
Refunds and Store Credit
We're here to make things right! Here's what you need to know about refunds and store credits:
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We don't provide store credit or refunds for shipping fees unless your item is incorrect, damaged, or faulty.
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Any codes or offers used at checkout will be removed from the bundle if an item is returned, and a credit or confirmed refund will be provided based on the single-item purchase. You will receive store credit equivalent to the remaining amount after the full price of the items you have kept have been deducted (not the bundle price, ie. returning one item means your bundle is invalid).
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Once your return is processed and approved (this can take up to 10 business days for us to receive from our shipping partner), you'll receive store credit. Thanks for your patience!
- Sale items are considered final sale and we are not able to exchange or accept returns on products purchased during discounted promotions.
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Unfortunately, we can't refund duties, VAT, taxes, payment fees or shipping charges as these aren't charged by Bon Maxie and don't get refunded.
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Using store credit means you agree to our Terms of Use, so be sure to check them out!
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Faults + Warranty Periods
We take pride in our products, but sometimes, especially in manufacturing, stuff happens. If you find a fault. If you think you've received a faulty item, let us know within 48 hours of receiving them with your order number and photos.
This fault report timing is set by our manufacturer to ensure swift resolution of genuine issues and enables us to provide you with the best possible resolution. This allows us to work closely with our manufacturer to assess the situation and determine the best course of action. Hardware faults (covered within the warranty period of 12 months) should also be identified promptly for us to assist you effectively.
We understand the importance of delivering quality products and stand behind our commitment to addressing any manufacturing defects. If you have any concerns about an item's condition, please reach out to us within the specified timeframe.
Please note that normal wear and tear, such as minor scratches or marks from regular use, is not covered under the warranty. Our manufacturer will inspect items for warranty claims and confirm approval for claim. Thank you for your understanding and cooperation in helping us maintain the highest standards of quality.
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Pre-order Deliveries
Pre-order Deliveries
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Pre-order items aren't in stock yet and can take an extra duration of time to ship. Hang tight, and we'll get them to you ASAP once they're ready. Wait times will be visible on affected product pages and regular Australia Post delivery times will apply.
- Any items ordered alongside a preorder item will not be despatched until the final item has arrived in our warehouse. If you would like other items earlier, please place a separate order.
- If you have selected Express Post at checkout, this is payment for a postal partner delivery service, not a jump-the-queue fee. Orders will be despatched in the order they were placed, and pre-orders will be despatched as soon as all items in that order are in stock.
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Sorry, no changes or cancellations on pre-orders once they're placed. Check your address carefully before confirming!
Placement of pre-orders is confirmation that you have read and understood our policies.
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Combined Orders
Our warehouse works quickly to get your orders out as soon as possible in the order in which they come in – this includes packing orders for other brands as they are an external business to Bon Maxie. Due to this, we cannot accommodate combining orders and refunding postage overages if you placed multiple orders.
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Incorrect Items Received
Oops! Mistakes happen, but we'll fix it. Send us photos and your order number, and we'll sort out a return label for you. Unused incorrect items in their original packaging are good to go for replacement.
We endeavour to be 100% accurate with every order and have both electronic and manual checking in place at multiple stages of the order, packing and postage service. If any items appear incorrect, please contact us immediately with photos of your items and the packaging in which it was sent, as well as your order number and we can refer to these systems to confirm genuine misdeliveries. If the incorrect item you received has been removed from packaging and used, unfortunately, we will not be able to accept it back to replace due to hygiene reasons.
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Damaged/Missing Orders
We take great care to ensure products safely arrive at your door. Australia Post requests items damaged in transit be taken to your local post office for assessment. Similarly, Australia Post requests they investigate stolen/missing items. Please contact us with any breakages including images of the product in its original packaging.
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Product Colours
Just a heads up: colours may look slightly different on screens due to resolution, brightness settings and screen covers. If you're unsure, shoot us a message before ordering.
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Product Care
Please treat your purchases with care. If handled roughly, stored incorrectly or cleaned using inappropriate substances, items may break or become damaged. Store all items in a clean, dry environment to ensure longevity. Read more on specific items here.
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Sale + Product Releases
Flash sales and product releases may happen throughout the year – often, these promotional periods come with slightly extended despatch times. Our warehouse often extends their hours to manage the influx, but this is at their discretion. We will notify customers on our home page if extended despatch times do occur. If you need your order quickly, please select express post at checkout to minimise the transit time (this will not jump your order ahead of the despatch cue).
As per the terms of order cancellation/amends, we are not able to refund the difference of a purchase made before/after the specified sale dates/times.
We do not offer refunds, store credit or exchanges for change of mind on sale items.
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Gift Cards
Our gift cards are like little treasures! They can't be discounted during sales, but they're perfect for treating yourself or a friend.
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Copyright, Intellectual Property and Trademarks
Just a friendly reminder that the purchase of any item, as well as the content on our website and marketing, does not grant reproduction or reuse rights. Our legal team might seem intimidating (they claim they hide under desks!), so please refrain from using or reproducing our images or designs without permission. We'll find you... 👀 But in all seriousness, all designs remain the property of Bon Maxie and are safeguarded by registered trademarks, copyright, and intellectual property laws. © 2015 onwards Bon Maxie. All Rights Reserved. Bon Maxie and the Bon Maxie logo are registered trademarks of Bon Maxie Pty Ltd.
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Privacy Policy
Review our Privacy Policy here.
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Website Terms Of Use
Review our Terms of Use here.
Information on this website is subject to change without notice. By using and purchasing from our website, you accept and agree to our policies and privacy details listed below.
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